We completely understand that when you move into a new place it takes some time to get one of the documents we are looking for.

If you are in the process of moving or have just moved into a new property you might have a (signed) tenancy agreement or mortgage agreement from the last 60 days. This would be perfect for us! 😊

Here’s the process for uploading a document.

However, if you are moving in with friends or family you may not have these. In this case all you need to do is click Get more help and you'll be passed through to a member of our customer support team.