A Vehicle Logbook, also known as a V5, is a legal document issued by the DVLA (Driver and Vehicle Licensing Agency). This document serves as proof of vehicle ownership and contains specific details about the vehicle. The V5 is also crucial for tracking the registered keeper when a vehicle is sold and transferred to a new owner.

When selling or buying a vehicle, both the seller and the buyer must fill out certain sections of the V5. This process ensures that the DVLA is informed of the change in ownership, allowing the new owner to request an updated logbook.

If you have been asked to upload your V5 document, please ensure you provide photos of all pages of your logbook. It is essential that our underwriters see the information on every page. We cannot accept just the new keeper's slip; we need to see the front, inside, and back pages.

You can upload your V5 document through our app or via your web-based Marshmallow account. Follow these steps to upload your document:

If you have any issues or delays, please reply to one of our emails, and our team will assist you.

If you haven't received your V5 for a new car, or if your V5 has been lost, stolen, or damaged, you will need to apply for a new one. You can apply for a new V5 logbook by following this link: Get a vehicle log book (V5C)

While waiting for your new V5, which can take up to six weeks to arrive, please upload your green slip or proof of purchase. Inform our team that you have requested a new V5 by responding to our emails.