When is my payment taken?
Your payment is charged to the card on file between 9am and 5pm on your due date.
The default payment date is the 1st of the month, but you can change it in the Marshmallow app (maximum twice during your policy).
Why did my payment fail?
Common reasons include:
Not enough money in your account.
Expired card on file.
Blocked payment by your bank (you may need to contact them).
Will Marshmallow try again to take the payment?
Yes. If your payment fails, Marshmallow will automatically try again:
3 days after the failed attempt
7 days after the failed attempt
You don’t need to get in touch to request this.
Will I be charged a late payment fee?
No. Marshmallow does not charge late fees for missed payments.
What is the final deadline to make the payment?
You have until 11am, 14 days after your payment was first attempted.
If you haven’t paid by then, your policy will be cancelled automatically.
You’ll get an email with the deadline and a link to pay.
What if my policy is cancelled?
You will not be able to buy another policy with Marshmallow.
You will receive confirmation that your cover has ended.
If you’ve missed a payment and are unsure what to do, read the article below on how to make a payment or request support.