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What should I do if I’m struggling financially?

This article is for Marshmallow customers experiencing financial difficulty, especially due to the rising cost of living.

Updated this week

Can Marshmallow offer support if I'm in financial difficulty?

Yes. If you're struggling to pay for your insurance due to financial pressure, please speak to our team.

We treat every situation individually and may be able to offer:

  • More time to pay a missed instalment

  • Alternative payment options for policy changes

  • General flexibility during challenging periods

The sooner you contact us, the more likely it is we can help.

What government support is available?

Depending on your situation, you may be eligible for financial support from the UK Government. This includes:

  • £650 Cost of Living Payment (for those on certain benefits)

  • Help with energy bills

  • £300 Pensioner Cost of Living Payment

  • £150 Disability Cost of Living Payment

  • Household Support Fund

  • Warm Home Discount

  • Winter Fuel Payments

  • Cold Weather Payments

For full details and eligibility, visit GOV.UK.

Where else can I get financial support?

You can also reach out to the following charities and services for free, confidential advice:

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