Skip to main content

What should I do if my car breaks down?

This article provides guidance on what to do if your car breaks down and the availability of courtesy cars

Updated over 10 months ago

If your car breaks down and you have purchased the breakdown cover add-on, follow these steps to get help quickly:
​

Contacting Roadside Assistance

For UK 24-Hour Emergency Help:

  • Call AA at 0330 041 3675.

For European 24-Hour Emergency Help:

  • Dial 00 800 42 43 24 44.

Courtesy Car Availability

It's important to know when you can get a courtesy car with your insurance policy:

  • Breakdown or MOT Failure:

    • Unfortunately, Marshmallow policies do not provide a courtesy car if your vehicle breaks down or fails its MOT, even if you have added breakdown cover.

  • After an Accident:

    • If you’re involved in an accident and need a courtesy car, you’re covered under the following Marshmallow policies:

      • Marshmallow Plus

      • Marshmallow Original

      • Marshmallow Essential

    • However, if you have the Marshmallow Lightest policy, a courtesy car is only available if you purchased it as an extra add-on.

Did this answer your question?