What to do if you need an update
If you've made a claim and want to know what’s happening next, we’re here to help. Here’s how to find out more:
Step 1: Check your email
We’ll keep you posted by email at key points of your claim or if we need anything from you
Look out for emails from us or our repair and claims partners (like Motor Repair Network or Winns) depending on who’s handling your claim.
Step 2: Contact your claims handler
If you wish to speak to your claims handler please email existingclaims@marshmallow.co with your reference in the subject box and your file handler will respond to you.
If your claims is being handled by a partner you can call one of the following:
For Motor Repair Network, call 0333 016 9823
For E2E call 01325 352626
For Winn Solicitors, call 0191 720 7795
For Robertson & Co, call 01277 367150
Step 3: Contact our customer support team
If you just reported the claim, it can take up to 48 working hours for the first update to appear.
Please speak to our friendly customer support team if there have been delays.