Policy Claims
Information for customers who need to report or have made a claim
43 articles
How do I report an accident for my claim?
How do I make a windscreen or glass damage claim?
Do I have to get my car repaired after an accident?
How do I get an update on my claim?
Who repairs my car after an accident?
What should I do if I have an accident while driving abroad?
When should I contact the police after a car accident?
Why has my claim been settled as fault?
Will my insurance price go up if I make a claim?
What happens if my car is a total loss?
What category is my vehicle after the total loss?
Will I get a courtesy car with my Marshmallow policy?
Will I lose my No Claims Discount after a claim?
How does the courtesy car service work?
What happens after I report a car insurance claim?
What documents do I need to support a car insurance claim?
What can I do to make my claim go smoothly?
How do I challenge or appeal a liability decision on my claim?
How do I get a refund for my excess after a claim?
Why is my claim undergoing additional checks?
Can I cancel my policy if I have an open claim?
What happens if I cancel after my claim has been declined?
What happens if I cancel my policy after a fault claim?
What is a car insurance excess?
Do I have to pay an excess if the accident wasn’t my fault?
Can I keep and insure my car after it’s written off?
How do I notify the DVLA after a total loss?
Can I transfer my policy to a new vehicle after a total loss?
What happens to my vehicle after an accident abroad?
Do I need to tell Marshmallow if I don’t want to make a claim?
What should I do if the other driver drives off after an accident?
What should I do if I think the other driver was uninsured or drunk?
What happens after I report a claim?
How long will my claim take, and how can I track it?
How do I claim for personal injury after a car accident?
Can my passengers claim compensation if they’re injured in my car?
What should I do if my car has been stolen?
What happens if my stolen car is found?
Why has someone filed a claim against me?
How long will it take to validate my claim?
What repair costs are covered by my insurance?
What happens to a claim if my car insurance has been cancelled?
Why do I still owe monthly payments after making a claim?