How do I request my water meter be reinstalled?
Please call (808) 270-7730 or (808) 270-7834 to request the water meter be reinstalled. Part of the process may include replacing your service lateral before the water meter is reinstalled.
How long will it take to get my meter replaced?
The wait time could vary between 2-6 weeks. You can call weekly for updates. Note, DWS is prioritizing customers that have an approved building permit and are ready to begin construction. Customers who need water for dust control or irrigation may need to wait longer for the water meter to be installed.
Does the replacement cost anything?
There are no charges to replace any service laterals that were cut due to contamination or damage and no charges for replacement of water meters for registered customers.
When will I be "billed" for my water usage?
You will be billed once your meter has been installed and your account is reactivated.
Now that UWA is lifted, does the property owner have to do anything to resume their water service?
Once your water meter has been installed, you will need to call (808) 270-7834 to reactivate your account.
Is there anything I should do when turning my water back on for the first time since the Unsafe Water Advisory was lifted?
Water may have stagnated in the plumbing of homes and buildings while the advisories were in effect, and the Department of Water Supply recommends customers flush their lines to remove any standing water in plumbing and pipes due to non-use and replace it with fresh water. Lines may be flushed by opening valves and letting the faucets run for at least 10 minutes.
Is the water in Lahaina safe to drink?
Yes. The Department of Water Supply amended the Unsafe Water Advisory for Lahainaʻs remaining zones to remove areas L-5 and L-6. Water serving buildings and homes in areas L-5 and L-6 is now declared safe for unrestricted use effective Aug. 2, 2024. Therefore, as of this date, all water in the public water system in Lahaina is safe to drink.