Maxanet Pay- How to troubleshoot
Login to your Merchant Track account and click on $ Transaction Search.
Search for a transaction inside Merchant Track
Search based on,Transaction ID, Account Holder Name, Customer ID or by Date Range as well. I find searching by Account Name is easiest. Type in the Account Name and click on Search.
Searching by the customer ID will easily bring up all transactions associated with that customer in the account
Once you find the transaction, here’s a breakdown of what you will see
Click the blue link to view transaction details
Under the green banner to the right you'll see Actions
If the transaction has been processed you'll also see the option to Refund
If the transaction has not yet processed you’ll see the option to Void it and the charge will not process.
To perform a Refund,
Click on that blue REFUND link and on the next screen
you can choose to Refund the entire purchase or just a portion of it.
If it's a partial Refund, type in that amount click next and you're done.
The Refund will then go thru our system and Refund to the bidders card.