For MaxanetPay clients:
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We've released an update that allows the Admin to change their AVS settings (Address Verification Settings) for their new bidder registrations.
The default setting has always been for the system to check both the address and zip code during the registration process. This strict setting can sometimes cause issues with bidders when they try to register. Most of the time the issue has to do with the bidder misspelling their address...123 St vs 123 Street for example.
We now have the following AVS options for you to choose from in your Admin:GoToAdmin:Preferences page of your Next admin panel:
Strict: Address + ZIP match (default)
Soft: ZIP match
No AVS Options
We recommend keeping the 'Strict' level of AVS for your new bidder registrations but some clients may want to move to 'Soft' to make it easier for their bidders to register.
If you go with the 3rd option, No AVS Options, this will disable AVS altogether and the bidders will only be subjected to the 'Card Verify' process during the new bidder registration process. Going this route may open you up to more declined invoice transactions or possibly having a higher possibility of losing a credit card chargeback/dispute due to the lack of an AVS check.
Note: You can switch between AVS settings at any time if needed. For example: a bidder calls you with registration issues - you can turn down AVS to 'Soft' and ask them to try again, and if successful, you can then change your AVS back to 'Strict'.