On the auction level INVOICES tab, you can initiate a Refund for any invoice that is marked as fully paid or partially paid.
To initiate a Refund:
To the left of the Invoice#, which is found in the first column on the left side of the page, is a right facing arrow (>). Click this arrow and it will expand the invoice row and show all payments made for the specific invoice.
On the far right of this new expanded row is an Actions menu. You can either Refund or Delete the recorded payment.
Each refund option will display an optional Note which the admin can fill out.
The details of each refund will be printed/displayed on the bidder's invoice.
If you delete the payment, it will be removed and nothing will show on the invoice.
IMPORTANT: If you use MaxanetPay, and want to initiate a Refund, you must do the refund through the Invoices tab, and not through MerchantTrack directly. Any refund done through MerchantTrack will not communicate back with your admin panel and update the invoice.