Bidder FAQ
How to Register:
Click on the ‘Login/Register’ link in the upper right corner of the page. In the pop-up window, click on the ‘Register here’ link to start the new bidder registration process.
Fill out your First Name, Last Name, Email Address and Phone number. Click on the Google Captcha and then the ‘submit’ button will appear.
The system will automatically send you an email that verifies your email address and then you can proceed to complete your registration. If you do not see this email in your inbox, make sure to check your SPAM/JUNK folder. In the email is a ‘Register here’ link – click on this link to continue to the final step of registration.
Once you receive your verification email and click on the link to continue the registration process, you’ll come to the final page of registration. Choose a password that is at least 8 characters long and has at least 1 special character, 1 lowercase character, 1 uppercase character, and at least 1 number. You must enter the same exact password twice to confirm.
Some fields on the registration form are required – these will be marked with a red asterisk.
To complete the registration, ensure that all required form fields are filled out and then at the bottom of the page check the box to certify you are 18 years of age or older, and check the box to agree to the Terms & Conditions. You can click on the word ‘Terms & Conditions’ to view and download/print the Terms of Registration for your records if needed.
The last step is to check the Google Captcha box to confirm you are not a robot and then the green colored ‘Submit’ button will appear.
If there is an issue, scroll back up the page and make sure all required fields have been filled out. Once you hit the submit button, the next page will tell you if you’ve have successfully registered and provide you your bidder#. You will also instantly receive an email letting you know if your registration was accepted or if your registration requires manual approval on our end.
How to Login to your account:
In the upper right hand corner of all auction pages is a ‘Login/Register’ link. Click on this link and a pop up window will appear as seen in the screenshot below. Simply enter your Bidder# or Email address and your password and click on the green colored Login button. If you cannot remember your password, simply click on the ‘Forgot Password?’ link to start the password reset process.
How to view/update your bidder profile and check activity:
Once logged in, click on your Bidder# in the upper right hand corner and a drop down menu will appear. Click on the ‘View Profile’ option from this menu.
In your ‘View Profile’ page will be a horizontal menu of option. You can view/edit your profile including your name, phone numbers, addresses, etc in the Basic Information tab. You can change/update your bidder login password in the Change Password tab. The Bids tab that will show you a list of all bids you have ever entered for items. The Invoices and Payments tabs will display a list of all invoices and payments received. You can download any older invoice from this page. The Tax Exemptions tab will allow you to upload a Tax Exemption certificate for our review. If approved, we will mark your account as tax-exempt in the system.
How to Enter/View the auction and auction details page:
Clicking on the ‘View Items’ button will take you directly into the auction to view the inventory items. Clicking on the title of the Auction will take you to the Details page. The Details page may have important information such as the start date, end date, preview date, pickup date, address, and terms of the sale.
How to place your first bid in the auction:
If you are logged in to your Bidder account, simply enter the auction to view the items and click on the ‘Bid Now’ button of the item you wish to submit a bid for.
When you click on the Bid Now button, a pop-up window will appear as seen below. On this page, the minimum next required bid will be automatically filled in for you. You can override this amount and enter a higher amount if desired. The 2nd box (red arrow in the screenshot below) is where the optional Max Bid can be entered. If a Max Bid is entered, the system will automatically bid up to that amount for you. This is a very handy feature as it allows you to enter the maximum amount you’d be willing to pay for the item and not worry about getting outbid in the last moments of the sale.
When ready, click on the ‘Place Bid’ button. The next page will allow you review your bid as seen below. To submit your bid, click on the Place Bid button on this bid confirmation page here.
The final page will give you the status of the item after you’ve successfully submitted your bid. If you are winning, you will see a message like the one below.
Another bidder may have previously placed a Max Bid on the item, and if your bid did not surpass the other bidders Max Bid, you will see a confirmation that the bid was accepted, but that another bidder has placed an equal or higher bid. In this case you can try to bid on the item again for a higher amount.
When you return back to the Auction, you will see a page that looks similar to the screenshot below. The ‘Bid Now’ buttons are colored as follows:
GREEN = you are currently the high bidder
RED = you bid on the item but are not the current high bidder
BLUE = you have not bid on this item
