Skip to main content
All CollectionsBuy it Now & Make an Offer
Accept or Reject Best Offers & Invoicing
Accept or Reject Best Offers & Invoicing

How to accept or reject a best offers submitted by a bidder on an item

Dan avatar
Written by Dan
Updated over a year ago

Invoicing for BuyNow Items: Please scroll down the page - the invoicing for BuyNow Items is the same as Make an Offer items which is detailed below.

Email Configurations for Make an Offer:

In the Admin>Configurations>Email Templates, there are 3 email templates that correspond to the 'Make an Offer' as seen below:

Offer Received - sent to the Admin so they can review and then accept/reject
Rejected - email sent to the bidder. The admin may want to CC (carbon copy) themselves
Accepted - email sent to the Bidder acknowledging the offer was sent


An Offer has been Submitted:
The bidder has made an Offer and it has met the optional 'Minimum accepted amount'. The Admin has received the 'BuyNow Offer Received' email template alerting them of the pending offer.

Go to the Admin>Auction>Auction Dashboard and navigate to the 'Buy Now' tab as seen below. IMPORTANT: The Admin MUST click on the dropdown menu and select 'Buy Now Offers' in order to see pending offers on this page.

Approve or Decline the Offer: On the BuyNow Offers page, the admin can use the Actions Menu as seen below to either Decline or Approve the Offer.

If Approved or Declined, the Status will reflect the Admins choice.

Invoicing a BuyNow or Make an Offer item: The Admin will need to make sure they use the dropdown menu and go to the 'BuyNow' option as seen below. Any BuyNow invoices will be shown with a default status of 'Invoice Pending'.

Generating the Invoice: Use the Actions menu, or the Group Actions menu, and select the 'Generate Invoice' option.

Configure the Invoice: Now navigate to the Auction>Auction Dashboard>Invoices tab and the new Invoice will be shown as seen below. You can now apply FEES (premium/tax) and any custom fees as well as an Invoice Header & Footer and then record a payment and/or email the invoice to the winning bidder.

Did this answer your question?