General FAQs

Frequently asked questions about getting started

David Tuck avatar
Written by David Tuck
Updated over a week ago

How do I add entities to my group?

Head over to the Sources page using the blue navigation bar to the left of the screen. Once you’re in Sources click ‘Connect a Xero organisation’ to add your entities.

How often does Mayday sync with sources?

Mayday automatically syncs with your Xero organisations once a day (every 24 hours) as default. It’ll also sync each time you log in.

You can click sync with sources in the blue navigation bar to manually sync with your organisations, you may want to use this feature when you are already logged into Mayday and make a change in Xero in order to see that change immediately reflected.

How does Mayday keep my information secure?

We're an official Xero app. This means we've passed through all of their security processes. We keep sign-on really simple: you can only log into Mayday using your Xero account. There's no need to remember a different password, and Xero’s two-factor authentication adds extra security. If you’d like any more information, here are our Terms and Privacy. With any further questions about information security please contact us at support@getmayday.com.

What are Intercompany Loans?

Use the Intercompany Loans tab to configure intercompany loan account codes in each Xero organisation.

Balancer:

These let Balancer know which account codes to monitor to ensure equal amounts are displayed in both entities. You'll need to connect your organisations before you can input the codes.

BRAG:

You can activate your intercompany loans for BRAG. This means when a payment in one organisation relates to a bill in another, these accounts will be debited and credited as appropriate when you reconcile the transaction with BRAG. This means postings to both intercompany accounts are taken care of.

Recharger:

You can also activate intercompany loans for Recharger. This means that if you choose to post your Recharge Calculations as journal entries, these will be posted to the intercompany account codes specified.

Do you offer a non-profit discount?

Yes, we offer a 25% non-profit discount.

How does your partner pricing work?

With our partner pricing, we offer increased partner discounts the more client groups you have:

  • 2-10 groups - 10%

  • 11-25 groups - 15%

  • 26-50 groups - 20%

  • 51+ groups - 25%

Can I download reports of activity in Mayday?

When you post to Xero you’ll find a deep link to your Mayday with an audit trail..

We don't currently have any PDF download reporting.

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