Configure where your preferred email address will receive alerts for issues reported in the app (e.g., delivery updates, information requests, or holds). Notifications are off by default—follow the steps below to turn them on.
🤝 Who this is for
Brand partners and CX teams who want to receive issue alerts by email.
Anyone responsible for monitoring delivery updates and carrier requests.
Turn on email notifications (step‑by‑step)
Log in to the Mayple app
From the Dashboard, go to Settings
Select Email Notifications
Enable notifications
Add your preferred email address
Enter the email address where you want to receive notifications.
Save changes
Click Save to apply the setting.
⏭️ What happens next
You’ll receive emails when new issues are reported in the app and when there are relevant updates on existing issues.
Each email includes a quick summary and a link to view the case in the app.
Tip: If multiple teammates need the alert, consider using a shared inbox or distribution list as the notification email.
⬆️ Update or turn off notifications
To change the email: return to Settings → Email Notifications, update the address, and Save.
To pause: toggle Email Notifications Off. You can re‑enable anytime.
🛠️ Troubleshooting
Not receiving emails?
Confirm the toggle is on and you clicked Save.
Check Spam/Junk and mark messages as Not Spam.
Add our senders to your allowlist (e.g., support@mayple.com or the “no‑reply” address used by your environment).
Verify the email address has no typos and the inbox isn’t full.
Still stuck? See Contact Support below.
❓ FAQs
Q: Can I add more than one email?
A: If your workspace supports only one address, use a group email (e.g., team@yourbrand.com) so multiple people receive alerts.
Q: Do notifications apply to existing issues?
A: Email alerts are sent for new events after notifications are enabled. Historical issues won’t trigger past emails.
💬 Contact Support
If you encounter any issues with the setup or delivery of notifications, reach out to Mayple Support:
Email: support@mayple.com
We’re happy to help and can verify your notification settings if needed.