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đŸ“© Set Up Customer Experience Email Notifications in the Mayple App

Step-by-step guide to set up and manage email notifications in the Mayple app for timely updates on reported issues.

Configure where your preferred email address will receive alerts for issues reported in the app (e.g., delivery updates, information requests, or holds). Notifications are off by default—follow the steps below to turn them on.

đŸ€ Who this is for

  • Brand partners and CX teams who want to receive issue alerts by email.

  • Anyone responsible for monitoring delivery updates and carrier requests.

Turn on email notifications (step‑by‑step)

  1. Log in to the Mayple app
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  2. From the Dashboard, go to Settings
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  3. Select Email Notifications
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  4. Enable notifications
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  5. Add your preferred email address
    Enter the email address where you want to receive notifications.
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  6. Save changes
    Click Save to apply the setting.
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⏭ What happens next

  • You’ll receive emails when new issues are reported in the app and when there are relevant updates on existing issues.

  • Each email includes a quick summary and a link to view the case in the app.

Tip: If multiple teammates need the alert, consider using a shared inbox or distribution list as the notification email.

âŹ†ïž Update or turn off notifications

  • To change the email: return to Settings → Email Notifications, update the address, and Save.

  • To pause: toggle Email Notifications Off. You can re‑enable anytime.

đŸ› ïž Troubleshooting

  • Not receiving emails?

    • Confirm the toggle is on and you clicked Save.

    • Check Spam/Junk and mark messages as Not Spam.

    • Add our senders to your allowlist (e.g., support@mayple.com or the “no‑reply” address used by your environment).

    • Verify the email address has no typos and the inbox isn’t full.

  • Still stuck? See Contact Support below.

❓ FAQs

Q: Can I add more than one email?
A: If your workspace supports only one address, use a group email (e.g., team@yourbrand.com) so multiple people receive alerts.

Q: Do notifications apply to existing issues?
A: Email alerts are sent for new events after notifications are enabled. Historical issues won’t trigger past emails.

💬 Contact Support

If you encounter any issues with the setup or delivery of notifications, reach out to Mayple Support:

We’re happy to help and can verify your notification settings if needed.

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