Do I have to use a pass to charge, or can I use my phone as well?Not a fan of physical cards? No problem!
Do I have to use a physical pass or can I just use my phone?Choose to use your physical pass or your Mbrella Charge app to start a charging session, based on your preferences.
Where can I get the Mbrella Charge mobile application?
How can I connect my car to the Mbrella Charge App?See the state of charge of your car and how much energy has been added during a charging session
Can I navigate (GPS) with the Mbrella Charge App ?The Mbrella Charge App is compatible with all major navigation apps
How can I see a map of Mbrella Charge compatible stations?
Why are some charge points not shown on the map?Read why some charge points might not be visible on the map.
How to consult my charging history?Have a detailed overview of your charging history
How to add my home charger in the Mbrella Charge App?Connect your home charge to your Mbrella Charge App !
How can I filter on Fast Chargers?
Why do I need to link a payment method if my employer is paying ?This page clarifies why a payment method is requested.
Is Mbrella charge compatible with Apple Carplay and Android Auto?It's not, but that's a very deliberate choice. Read more in this article!
In which countries can I use my Mbrella Charge pass?In this article you find more information regarding the countries where you can use your Mbrella Charge pass.
How can I change the language of the app?Read this article if you want to change the language of the Mbrella Charge mobile app.
Why my cost is under the status 'completed' and not 'validated' ?Read this article to understand the status that you're charging expense has.
I encounter login issues, what should I do?Read this article if you have issues with logging into the Mbrella Charge App.
Change the settings of your Mbrella Charge AppRead this article to see which settings you can change & how.
How can I connect the Mbrella Charge app to my calendar?Read how the Mbrella Charge App can automatically suggest charging stations based on your upcoming appointments