Our logistics system is automated, and orders are shipped very quickly after your payment is received (refer to the Help Articles on Subscription and Terms & Conditions for more details).

In this case, if an order has already been processed and shipped as part of an active subscription, it cannot be canceled or recalled, as it is already with the carrier.

For customers who wish to continue their treatment and keep the order that's already in transit, it is recommended to adjust the shipping and billing date to avoid receiving another kit too soon or to cancel the subscription plan entirely. Subscription modifications can be made [here].
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For customers who no longer wish to continue their treatment, you're encouraged to contact our support team to discuss available options.