We’re sorry to hear that you haven’t received your shipment yet! Delivery times typically range from 4–7 business days for domestic orders and 7–14 business days for international orders. Orders typically take 1–3 business days to be processed before shipment.
However, delays may occasionally occur due to factors such as holidays, staffing limitations, inclement weather, or carrier congestion. We truly appreciate your patience and understanding during these times. You can find more details about estimated delivery timeframes by visiting our Help Center. Additional factors that may delay deliveries include customs processing for international orders, severe weather, and carrier capacity limitations during holidays.
We recommend keeping an eye on your tracking information for updates. If there are no updates after 20 business days (domestic) or 30 business days (international) from the last tracking update, please reach out to us—we’d be happy to assist you appropriate to your needs. In the meantime, you’re welcome to contact the carrier directly for more information regarding your shipment’s status. If your package is marked delivered but cannot be located, please check your mailbox, ask neighbors or your front-desk staff, and contact MDhair for further investigation. Additionally, you may use the following tracking links: Passport Global Tracking, Canada Post Tracking, and DHL Tracking.
To prevent delays in future shipments, consider scheduling earlier billing dates or ensuring correct delivery details. For subscription customers, manage your settings here.
*For customers subscribed to our MDhair Treatment Plan, please note that this process is automated. Make sure to adjust your next billing and shipping date to account for this delay.