MDhair is a subscription service that continues automatically unless canceled or changed by the customer. If you wish to cancel or change your plan, please do so 5 days before your next billing and shipping date.
Our trial kits consists of a 1-month supply treatment. Therefore when your trial concludes (after 1 month), you will be charged for your next treatment kit according to the plan you selected at checkout, and thereafter; until your subscription plan is cancelled or modified.
We are committed to assisting you on this journey and with your active subscription, we provide ongoing dermatologist chat support and free fine-tuning of your product ingredients if needed. If you have any questions or concerns (before you decide to cancel), our team is at your disposal. We would love to ensure that you receive the correct treatment and get the best possible results.
How to Cancel:
Hair Treatment Kit:
Please visit your Account Settings via the MDhair website. Once logged in, click on "Manage your plan", "Hair Treatment", scroll down and click on "Cancel my membership".
*Cancellation must be done at least 5 days prior to your next shipment date (or before your kit is processed as long as we have reasonable amount of time to cancel the shipment). Kindly avoid doing so on the day when your treatment kit is scheduled to be processed, as it is very unlikely for us to still be able to cancel it. Terms & Conditions
**If signed up for our service using Paypal, cancelling your auto payment on Paypal is fine, but if you're only cancelling after a payment has already been made, it's also likely that your order has already shipped and we can no longer stop the order.