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Subscription Terms
Subscription Terms, Cancellations, Refunds, and Payment Disputes
Subscription Terms, Cancellations, Refunds, and Payment Disputes
Xavier avatar
Written by Xavier
Updated over a week ago

Subscription Terms:
MDhair is a subscription service that continues automatically unless canceled or changed by the customer. If you wish to cancel or change your plan, please do so 5 days before your next billing and shipping date.

We are committed to assisting you on this journey and with your active subscription, we provide ongoing dermatologist chat support and free fine-tuning of your product ingredients if needed. If you have any questions or concerns (before you decide to cancel), our team is at your disposal. We would love to ensure that you receive the correct treatment and get the best possible results.

How to Cancel:

Hair Treatment Kit:

Please visit your Account Settings via the MDhair website. Once logged in, click on "Manage your plan", "Hair Treatment", scroll down and click on "Cancel my membership".

Return Policy:
All items are medical products that cannot be reused if returned.

Trial/Discounted Kits are not eligible for a return or refund.

The MDhair Treatment Kit is a subscription service, therefore orders that are automatically shipped after the 1-month discounted trial concludes will also not be eligible for a return or refund.

We are only able to accept returns for first time orders of shop products (single orders) that have not been opened (*shop products are items not part of the subscription kit, purchased separately)

Please reach out to the team for shop product returns at Should a return be approved, kindly send them back within 10 days of receipt.

MDhair will not cover the shipping costs of sending the products to the customer (processing & shipping fees), nor the shipping costs of returning the products back to the company.

Payments Disputes:
Disputing payments with your bank opens a very long legal investigation process and can delay refunds where valid. If you feel you have been charged incorrectly, please reach out to us first by emailing and we promise to provide assistance as quickly as we can.

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