Trial / Discounted First Kit:
Trial/Discounted Kits are not eligible for a return or refund.
Subscription Kits:
The MDhair Treatment Kit is a subscription service, and orders that are automatically shipped after the 1-month discounted trial concludes will not be eligible for a return or refund. If you've been charged for your next kit, please contact our Customer Support Team to see if cancellation is still possible. Please note that once your order ships, we can no longer cancel it. To end your subscription, simply cancel your plan through your Account Settings.
Shop Orders:
We are only able to accept returns for first time orders of shop products (single orders) that have not been opened. Shop products are items purchased separately and are not part of the subscription kit or trial kit.
Please reach out to the team for shop product returns. Should a return be approved, kindly send them back within 10 days of the delivery date (based on the tracking).
*MDhair will not cover the shipping costs of sending the products to the customer (processing & shipping fees), nor the shipping costs of returning the products back to the company if the return is approved. Additionally, returns must typically be initiated within 1 day of delivery as per the standard policy. Exceptions may apply for unopened products approved by customer support, allowing a 10-day return window. Refunds are processed once valid proof of return is submitted, which requires a picture of the shipping receipt showing tracking information uploaded via the MDhair chat feature.
Payments Disputes:
Disputing payments with your bank opens a very long legal investigation process and can delay refunds where valid (Terms & Conditions). If you feel you have been charged incorrectly, please reach out to us first by emailing support@mdhair.co or sending us a message on chat, and we promise to provide assistance as quickly as we can.
Following up for payment disputes after attempting direct resolution with support ensures quicker and smoother processing of refunds where applicable.