Return Policy:
We are only able to accept returns for first time orders of shop* products (single orders) that have not been opened.
Please reach out to the team for shop product returns at support@mdhair.co. Should a return be approved, kindly send them back within 10 days of the delivery date (based on the tracking).
MDhair will not cover the shipping costs of sending the products to the customer (processing & shipping fees), nor the shipping costs of returning the products back to the company if the return is approved.
We CANNOT accept returns for:
All items are medical products that cannot be reused if returned.
Trial/Discounted Kits are not eligible for a return or refund.
The MDhair Treatment Kit is a subscription service, therefore orders that are automatically shipped after the 1-month discounted trial concludes will also not be eligible for a return or refund.
Payments Disputes:
Disputing payments with your bank opens a very long legal investigation process and can delay refunds where valid (Terms & Conditions). If you feel you have been charged incorrectly, please reach out to us first by emailing support@mdhair.co and we promise to provide assistance as quickly as we can.
*Shop products are items purchased separately and are not part of the subscription kit or trial kit.