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My Snapchat profile won't connect ("No account found")

Fix the "No account found" message when connecting a Snapchat Public Profile.

Written by Nicole Soria

After signing in with Snapchat and approving access, you may be redirected to Measure Studio and see a “No account found” message. This means the Snapchat sign-in was successful, but the Public Profile is not currently associated with a Snapchat business account.

To connect the profile to Measure Studio, it first needs to be added to a Snapchat business account (also called an Ads Manager account). Measure Studio can only see profiles that belong to one. Once that’s done, you can reconnect the profile in Measure Studio and it should appear as an available account.

The setup typically takes about 10 minutes.

Before you start

  • Have the Snapchat login that owns the Public Profile ready.

  • You need to be an Organization Admin on the business account.

  • Your Snapchat app should already be set up. If not, see How To Set Up a Snapchat App.

Step 1: Create a Snapchat business account

Skip this step if you already have one.

  1. Go to ads.snapchat.com and log in with the Snapchat account that owns the profile.

  2. Enter your business name, your name, your email, your country, and your currency.

  3. Open the verification email from Snapchat and confirm your address.

  4. You'll land in Ads Manager. This is your business account.

Step 2: Add your Public Profile to the business account

  1. In Ads Manager, open the menu in the top corner and select Public Profiles.

  2. Choose I already have a Snapchat account, log in with the account that owns your profile, and select Connect to Business.

  3. Confirm the profile now appears in the Public Profiles list.

If you'd rather start a fresh profile, choose Create a Snapchat account instead and fill in the profile details.

Step 3: Connect the profile in Measure Studio

  1. In Measure Studio, click your name in the lower-left corner and select Manage Social Accounts.

  2. Click + Add Account and choose to connect an owned account.

  3. Choose Snapchat.

  4. Sign in with the same Snapchat login and approve access.

  5. Select your profile from the list and finish. It shows as "Syncing" for a few minutes, then your data starts to fill in.

Still seeing "No account found"?

  • Check that you signed in with the Snapchat login that owns the profile, and that the profile shows under Public Profiles in Ads Manager.

  • Still stuck? Reach out in the support chat or at support@measure.studio and include your Snapchat username.

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