It can be incredibly frustrating to receive an automated notification stating your package has been officially delivered when your doorstep is empty. Before opening an official missing device claim with our team, please verify these common carrier drop-off locations:
Around Your Immediate Property: Check secondary entryways, side doors, back porches, patio drop-off boxes, or garage alcoves.
Centralized Complex Locations: Check with your building's centralized leasing office, front desk concierge, communal mailrooms, or package locker systems.
Neighborhood Misdeliveries: Briefly check with nearby neighboring addresses to see if the carrier accidentally inverted a house or apartment unit number during their route.
How to Open a Missing Delivery Claim
If a thorough search reveals no device, please contact MedcoVet Support immediately so we can look into the transit file. To file an official report with us, you must provide:
Your full name and pet's name.
The mobile phone number linked to your app account.
Your confirmed shipping address.
What Happens Next?
Once we receive these details, our fulfillment team will open a formal trace and dispute investigation directly with FedEx to audit the GPS delivery coordinates of the scan.
Because the Luma is a specialized medical device, missing shipments are reviewed strictly on a case-by-case basis. We will guide you through the carrier's investigation process and work toward a secure resolution once the official FedEx audit is underway.