Answers, insights, and solutions from the MedcoVet team.

A gentle starting point for pet parents learning what to expect, from consultation to delivery, app setup, and beginning treatment at home.

Clear answers about rental, purchase, financing, payment methods, receipts, insurance documentation, and billing questions.

Help with app access, logging in, finding the treatment protocol, payment settings, switching between pets, and messaging the right team.

Support for shipping timelines, tracking, delivery issues, rental returns, cancellations, and return labels.

Step-by-step help for power, charging, lights, warmth, accessories, replacement parts, and warranty questions.

Comforting, practical information about Luma basics, safe use, and when to ask for help.