Our heavy-duty, hard-shell black storage cases are engineered with a tight compression seal to fully isolate and protect the Luma's sensitive optical lenses from moisture and impact during shipping carrier transit. Because of this protective seal, the box can feel incredibly snug or difficult to pry open on your very first day.
How to Safely Open the Case:
Place the case completely flat on a solid, level surface like a table or kitchen countertop.
Ensure you are pulling directly from the center of the designated latch side.
Apply firm, steady, and even upward pressure to break the initial vacuum seal.
⚠️ Safety Warning: Never use sharp kitchen knives, screwdrivers, or metal prying tools to force the seams open. They can slip easily, causing personal injury or permanently puncturing the medical device resting directly inside the foam layer.