Open the Huma app on your smart phone

Tap on 'I already have an account'

The next step asks you to choose 'Phone number' or 'Email address'. What this screen is asking you, is what login credential did you use when you first created your Huma account. All Huma accounts can be created with either a 'Phone Number' or 'Email address' as the primary login credential.

If you do not remember which option you choose, try each option. Huma will do a real time check against the phone number or Email address and let you know if there is an account against the login credential. If no account is found, you will see an error message stating 'something went wrong'

Tap 'I used my Email address' then tap 'Next'

Huma will then prompt you to select the country that you reside in and to enter the email address you used to register your Huma patient account with

Once done, tap on 'confirm'

The next screen asks you to enter your password. However, instead of typing in your password, tap the button 'Forgot password'

You will then be taken to the password reset screen

Check that your Email address is correct and then tap 'Reset password'

A password reset email will have been sent to your inbox

Please make sure to access this email from the email client on your smart phone only and not via the email client on your desktop computer or tablet

Once you have received the password reset Email, tap on the 'Create new password' button

This will automatically open up the Huma patient app and prompt you to set a new password

Once you've set your new password, tap 'Submit'

You will then be able to sign in again with your new password and gain access to Huma!