If you've opened the Huma app and see no information regarding your vitals but instead see the Huma 'splash screen' i.e. a screen with the Huma logo, fear not! You have NOT lost your health data and your account has NOT been deleted. You've simply been logged out of Huma.
When you've updated to a new version of Huma on your smartphone this can result in you being automatically logged out of Huma. All you have to do is log back in.
How to log in to Huma
To log in again, please do the following:
Open the Huma app on your smart phone
Tap on 'I already have an account'
(iOS - iPhone)
Tap on 'I used my email address'
Select your country and enter your Email address
You will then be prompted to enter your password
You should now be logged into Huma
(iOS - iPhone)
Still experiencing issues?
If you've managed to log back into Huma but see no health data, there are two possible explanations
(1) You've accidentally created a new / second Huma account which has no recorded health data
If this is the situation, simply log out of your second Huma account and log back in using the credentials for your initial Huma account
If you are unsure of your login credentials, you can, as described above try both a phone number and email address
(2) There could be a genuine issue which needs to be further investigated by the Huma customer support team.
If you are unsure of which of the above applies to you, or require further assistance, please contact the Huma customer support team.