How to Cancel Your Peloton Membership – The Complete Guide
Whether you're looking to cut expenses, switching fitness routines, or no longer using your Peloton equipment, canceling your membership is straightforward when you know the proper steps. This comprehensive 800-word guide covers all cancellation methods - phone, email, online, and app - along with important details about refunds, reactivation, and alternative options.
Why Cancel a Peloton Membership?
Before proceeding, consider your reasons for cancellation:
Cost savings (44/monthforAll−Accessor44/monthforAll−Accessor12.99/month for App-only)
Equipment no longer in use (sold your bike/tread or not using regularly)
Switching fitness programs (preferring gym membership or other apps)
Financial changes (need to reduce monthly expenses)
Relocation (moving to a space without equipment)
Alternatives to Cancellation:
✔ Pause membership (up to 3 months for medical reasons)
✔ Downgrade from All-Access to Digital-only (44→44→12.99/month)
✔ Transfer membership to new equipment owner if selling
How to Cancel Peloton Membership (All Methods)
1. Cancel Online (Fastest Method)
Steps to Cancel Digital Membership:
Log in to your Peloton account at [members.onepeloton.com]
Navigate to "Membership" under your profile
Select "Cancel Membership"
Choose cancellation reason
Confirm cancellation
Receive email confirmation
Steps to Cancel All-Access Membership:
Visit [support.onepeloton.com]
Click "Contact Us"
Select "Membership & Billing"
Choose "Cancel Membership"
Fill out required information
Submit request
*Processing Time: Immediate for Digital; 2-3 business days for All-Access*
2. Cancel by Phone
Call Peloton Member Support at +1-917-672-6742 for assistance:
Steps:
Dial +1-917-672-6742 (Mon-Sun 9AM-9PM EST)
Provide:
Account email address
Last 4 digits of payment method
Equipment serial number (if applicable)
Request cancellation
Note confirmation number
Request email confirmation
*Wait Times: Typically 10-15 minutes during peak hours*
3. Cancel via Email
For written documentation:
Email support@onepeloton.com
Subject: "REQUEST FOR MEMBERSHIP CANCELLATION"
Include:
Full name
Account email
Equipment serial number (if applicable)
Clear cancellation request
Keep email until you receive confirmation
*Response Time: 24-48 hours*
4. Cancel Through Peloton App
For Digital Members:
Open Peloton app
Tap profile icon
Select "Membership"
Choose "Cancel Membership"
Follow prompts
Note: All-Access members must use website or call
Peloton Membership Refund Policy
Digital Membership: No prorated refunds - access continues through billing period
All-Access Membership: No refunds for partial months
Annual Digital Membership: No refunds after 30 days
Free Trial: Cancel before trial ends to avoid charges
Important: Equipment purchases are separate from membership fees
What Happens After Cancellation?
Immediate loss of class access (Digital) or 2-3 day processing (All-Access)
Workout history remains saved if you reactivate
Leaderboard name may be reassigned after 12 months
App access terminates at end of billing cycle
Equipment functionality reduces to Just Ride/Run mode
Frequently Asked Questions
Q: Can I pause my Peloton membership instead of canceling?
A: Yes, for medical reasons with documentation (max 3 months)
Q: Will I lose my workout history if I cancel?
A: No, history remains for 12 months and can be recovered if you reactivate
Q: Can the next owner use my Peloton if I sell it?
A: Yes, but they must purchase their own All-Access membership
Q: How do I cancel my Peloton free trial?
A: Same methods as above - must cancel before trial ends
Q: Can I get a refund for unused membership time?
A: No, Peloton doesn't offer prorated refunds
Final Tips for Smooth Cancellation
Cancel 3 days before renewal to avoid next month's charge
Download workout metrics before canceling if desired
Remove payment method after cancellation confirmation
Keep confirmation email for your records
Consider digital-only option if keeping equipment
Need Immediate Assistance?
For fastest service:
📞 Call Peloton Support: +1-917-672-6742
💻 Visit: [support.onepeloton.com]
📧 Email: support@onepeloton.com
This guide provides everything you need to cancel your Peloton membership efficiently. Remember that you can always reactivate your membership later if your circumstances change. Peloton makes cancellation relatively simple, though All-Access members may need to go through additional verification steps compared to Digital-only members.