You may be using Vimeo as your video hosting platform, but when you try to embed a video into MemberVault, you get an error messages like these ones:
Here are the settings you need to tweak on your videos to ensure that once you embed them to MemberVault, they are accessible by your users.
Log in to your Vimeo account and open the video that you wish to tweak.
First, you can set whether you want your video downloaded or added to showcases by toggling the two buttons:
Next, Select the Privacy Tab and then select:
Unlisted if you want to share the link
Hide from Vimeo if you don't want the video to be shown as a suggested video: Sometimes Vimeo shows other videos that you have done once the current video is complete as suggested videos to watch. If you don't want a video to show up in the suggested videos, then you need to select this option.
You must also make sure that you have selected the option to embed the video anywhere (or you can choose the domains that you wish to embed the video in)
Occasionally, you may find that Vimeo may change global settings for all accounts and that previously embedded videos that worked fine have stopped working. You would need to check with Vimeo on how to solve this issue. Here is a link to their Help Center.
Additional Troubleshooting Tip: If you use a VPN (Virtual Private Network) on your device, this can sometimes disrupt the playability of your Vimeo videos. Try turning your VPN off, refresh the page where your video is embedded and this should do the trick!
Related Articles:
Questions? Reach out to us at hello@membervault.co, within our Facebook group, The MV Collaborative, or via chat support within your admin account (not sure how to log in? look up your account here).