AI Card translates raw social listening data into a custom analysis in your Mentionlytics Reports and Dashboards based on the prompts you insert. You can tell Mentionlytics’ AI what to analyze and how to present results, whether as a chart, pie chart, list, or other form you prefer.
Availability and Limits
AI Cards are available to accounts with both SIA chatbot and Custom Reports (Pro plan and above). You can add up to 2 AI Cards per Report or Dashboard.
How to Add an AI Card
To add an AI Card to your report, go to Reports in the left-side menu. Select the report you want to add it to and click Add New Item in your Report Builder.
You will be prompted to the Component Builder, where you can add an AI Card to your report.
Write the Title, Subtitle, Description, and Prompt you want to use.
The component gives you the option to write your own prompt or to use some of the existing prompts from the prompt library.
Writing Your Own Prompts
When writing your own prompts, make sure to be specific:
Write clear, comprehensive descriptions so AI has the exact details it needs to pull the right data.
Mention your specific data sources (like channels or trackers) and the exact visual you want (e.g., “pie chart” or “line graph”).
Using Prompt Library
If you want to use prompts from the Prompt Library, click the Prompts button to open the library in the editor.
The prompt library offers nine templates you can use as-is or edit to better fit your needs by clicking the blue pen icon that appears when you hover over a template.
You can choose between:
Executive Summary
Sentiment Trends and Drivers
Crisis Signal Check
Top Influencers and Amplifiers
Channel Performance
Trending Topics and Keywords
Geographic & Language Reach
Campaign Performance
Share of Voice
Once you’re satisfied with your prompt, click the Use Prompt button at the bottom right corner.
Improve Your Insights in AI Card
For fine-tuning your AI Card insights, use the following options.
Layout Adjustments
You can choose the layout of the AI Card:
Text left, chart right
Chart left, text right
Text only
Chart only
Chart with caption
Language
The AI Card is set to detect language automatically (Auto), but you can click on the dropdown menu and select the preferred language from the list.
Compare to Past
You have the option to compare social listening results between two date ranges preselected in the Date Period Picker. All you have to do is tick the option.
Filter Options
You have the option to filter the results by:
Trackers
Channel & Categories
Sentiment
Emotion
Relevance
Country
Styling Options
You have the option to choose between:
Default
Minimal
Colorful
Add Component
Once you’re satisfied with your prompt and any additional adjustments, click on the Add Component in the bottom right corner, and your AI Card will be added to your report or dashboard.
If you’re adding a new prompt and you want to reuse it, don’t forget to add it to your library by clicking the “Save Prompt” button within the AI Card builder.
How to Get Useful Results
Give AI a clear brief. “Analyze my mentions” leaves plenty of room for guesswork. Include:
Data scope: Specify the trackers, channels, and timeframe you want analyzed.
Analysis goal: Explain what you want to identify, compare, or summarize.
Output format: Request a specific chart, such as a pie chart or line graph, or a written summary.
Text styling: Ask for bullet points, bold key findings, or another clear format.
AI Credits and Refreshing Results
Every generation uses your AI credit quota, including generating a new result after editing a prompt.
You can track how many AI credits you have through the AI Card prompt builder.
Once generated, an AI Card is cached, meaning its result is stored so it does not keep regenerating and using credits whenever you view it.
To analyze updated mention data or apply a changed prompt, regenerate the card when you need to. Until then, it keeps displaying the previously generated result.
Generation can take longer when you analyze a long timeframe or a large number of mentions.
Note: If you added the report to an email notification as an attachment, your AI Card will automatically regenerate to show the correct and up-to-date data.
Examples of AI Cards in Practice
You can use AI Cards in your report or dashboard to highlight the most important things during the reporting period, such as crises detected, which channel performed best, which competitors won media attention over the selected period, or a summary for relevant stakeholders.
Use Case #1: Crisis Signal Check for Ryanair
You can check regularly (daily or weekly) to catch early signs of crises and suggest actions required for calming the situation and protecting reputation.
Prompt: Look only at negative mentions in this period. Identify any spike in volume or reach, the channel and country it originated in, the accounts and outlets amplifying it, and how far it has spread. For each spike, summarize the underlying complaint or story, rate its severity, and recommend whether it demands a public response, monitoring, or no action.
Ryanair had a spike of negative mentions on 29–30 Sep that was driven by a runway near‑miss at Lanzarote that originated in local webcam/TikTok posts and was amplified by national media and UK creators.
The Crisis Signal Check AI Card pointed out:
Origin: local footage and spotter posts (LanzaroteWebcam/TikTok) reporting a runway incident at Lanzarote.
Amplifiers: major reposting by media and creators: notably Irish Daily Mirror (Facebook) (irishmirror, reach ~1.16M on the post), viral TikToks (e.g., Josh Pugh, emzoems) and high‑engagement X/Twitter posts (e.g., MagicM).
Spread: cross‑platform distribution (Facebook + TikTok + Twitter/YouTube) produced wide reach beyond the local audience; high media reach (~1.16M) plus multiple creator reposts.
Besides reporting the negative mentions spike, it also offers recommended actions based on severity. In this case, the recommendations were as follows:
Runway near‑miss (safety): Severity = HIGH — Public response recommended. Provide factual timeline and safety statement; coordinate with operations/legal.
Viral commentary/satire (staff/customers): Severity = LOW–MEDIUM — Monitor only. No immediate reply unless individual claims require correction.
Use Case #2: Trending Topics & Keywords for Monday
You can run a monthly check of trending topics and keywords to see what the audience talks about related to your brand or your competitors. This summarized social listening data is excellent for social media or PR reports, product development team notes, or the sales team.
Prompt: Extract the themes, keywords, hashtags, and named entities that dominated the conversation in this period. Group them into a handful of topics, show which are growing and which are fading, and flag anything that is new compared with the previous period. For each topic, note the sentiment attached to it and give one representative mention.
This AI Card for Monday (the project management tool) noted that, from September 29th to October 5th, most negative mentions were related to AI workspace and PMO automation, while mixed sentiment was driven by tutorials and guides. Both were related to a YouTube channel. In contrast, a TikTok creator drew mostly positive sentiment.
Most complaints during this period, with a spike on October 2nd (17 mentions, 16 negative), focused on reliability, errors, and support.