Paige can take review management completely off your plate — or keep you in the loop as much (or as little) as you want. Here’s how to set it up 👇

For each star rating, you can decide exactly how Paige should handle new reviews:

💡 Tip: If you’re tempted to ignore certain reviews, consider AI (approval required) instead — that way Paige can still suggest a response to help you decide what to say.

Next, choose how approvals should work:

If you’re a marketing agency and your client wants to approve and respond to all reviews themselves, you may want:

This keeps your dashboard clean while still keeping everyone informed.

Want Paige to reply to reviews exactly how you would? Use Train Paige at the top of this screen 🎓

Here are a few examples of what you can tell Paige:

You can train Paige to include keywords in responses, but:

👉 We recommend prioritizing authentic, human-sounding responses instead.

Once replies are set up, it’s time to focus on getting more reviews ⭐⭐⭐⭐⭐

Inside the Automation → Review Management tab, you can:

Paige will reply to 5 of your reviews from the past 6 months per day using the settings you selected, unless you clicked "Ignore" on the review replies during the Optimization step of the business's setup.

Paige will automatically report all of your negative reviews (old and new) with Google as soon as they come in to help you get them taken down. paige will also give you the reason. You and your team can also flag it since the more people that flag it as soon as they come in, the more likely they are to be removed by Google. There's no guarantee that flagging it will get it taken down but it can definitely help!

Paige will try to respond to reviews within 45 minutes of the review being published online, which is often faster than you receive the notification about the new review from Google themselves. once a new review is received on your Google profile, Google notifies us through their API which can take about 15 minutes (if their API works correctly) at which point Paige will immediately draft a review reply and either publish it within minutes or ask the right person to approve it. once a review reply is approved it will be published within minutes on Google.

To use this feature, you must connect a Google inbox — either:

📌 Why? This ensures the highest possible email delivery and open rates.
❌ Shared senders (like no-reply addresses) often land in spam — we don’t use them.

Use the link option below the button — it’s fully white-labeled and looks professional and allows someone else to connect their Google account directly to your Paige account.

The BCC Link for reviews is a special email address that’s unique to your business. When you BCC this address in an email to a customer, Paige will:

Example:
Say you’re sending a receipt or invoice after finishing a job — that’s the perfect time to BCC Paige and gently ask for a review!

Here’s what your Magic BCC Link might look like:

If that looks familiar, it should — it’s just your review request link flipped around!

For example:
Your review link: https://giveratings.com/rizzys-burgers
Your Magic BCC link: rizzys-burgers@giveratings.com

You can test this by sending an email to yourself and including the BCC link.

The webhook option allows you to give Paige emails to ask for reviews automatically by connecting Paige to any other software application that has an API or integration with Zapier, Make, N8n, etc.

Before you set up your webhook, make sure you have the following:

You can use any tool that supports sending webhooks — Zapier, Make, N8n, or a direct integration. Note: some automation tools don't allow webhooks in their free plans, such as Zapier.

Here’s a general step-by-step walkthrough:

Decide when you want to ask for a review. For example:

In your automation platform, set this as your trigger.

Choose a POST webhook request as your next action.

Here’s what to fill in:

You can use a Zap like this:

Trigger: New Payment in QuickBooks
​Action: Webhooks by Zapier → POST
​Webhook Setup:

After the first review request email is sent, Paige keeps an eye on your Google reviews to see if that customer leaves one. Since Google doesn't tell us the reviewer’s email address, Paige uses smart AI matching based on the name.

Example:
If you email jsmith1241@gmail.com and then a review shows up under the name "John Smith" or "James Smith," Paige assumes it’s the same person and won’t send a follow-up.

This process isn’t perfect, but it’s pretty accurate — and customers are usually fine with a second gentle reminder if needed, or they already left one.

Go to Automations → Review Management here:
​https://app.localmarketingmanager.com/automations/review-management

From here, you can:

That’s it! Once this is set up, Paige will handle reviews exactly the way you want — saving you time while keeping your Google Business Profile active and engaging.