To add a new portal user to your Mercu account, please follow the steps below:

Once you click on Invite, an invite email will be sent to the specified email address.

The preferred notification channel sets the user's preferred channel on which they would like to receive updates from Mercu.

Currently, the main updates we send are around our Auto-Match interview scheduling feature. However, we're working on a few more features that will make use of the preferred notification channel.

Once you invite a new portal user, they will receive an email (all portal invites are sent via email, not via the preferred notification channel).

From that email, they will be directed to app.mercu.com. To activate their account, they need to follow these steps:

1. Open app.mercu.com on a browser

2. Click on 'Sign Up' in the bottom of the form field

3. Enter the same email address that was used to receive the portal user invite

4. Create a password

5. Tap on 'Continue'

I signed up as a new user to an existing account but can’t see any jobs. If you signed up as a new user to an existing account and cannot see any data, it’s likely that you accidentally created a new account. This usually happens when the email used to invite you differs from the email you used during sign-up. In this case, we don’t recognize you as belonging to the account that invited you, and a new account was created. If this happened to you, please reach out to us via Intercom, and we’ll help you resolve this issue.