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Product Roles
Product Roles

This matrix provides an overview of permissions and platform functionalities for each product role.

Jascha avatar
Written by Jascha
Updated this week

Overview

Product roles enable the segregation and localisation of access to your Mercu platform at the account and location level.


Mercu Hire and Mercu Ops have separate roles. Users of the Mercu portal can either have only Mercu Hire roles OR only Mercu Ops roles OR a mix of both Mercu Hire and Mercu Ops roles.

To access the product roles, navigate to the 'Account' page via the platform sidebar.

Permissions Matrix for Mercu Hire

Account Admin

Recruiter

Location Recruiter

Reviewer

Jobs & Stages

Create new job

✅ Can create new jobs from scratch for any location

✅ Can create new jobs from scratch for any location

🟠 Can create new jobs from scratch ONLY for their assigned location(s)

❌ Cannot create new job

Clone job

✅ Can clone any job

✅ Can clone any job

🟠 Can clone any job for their assigned location(s)

❌ Cannot clone job

View job

✅ Can view all jobs

✅ Can view all jobs

🟠 Can view jobs at their assigned location(s)

  • Jobs table

  • Search bar

  • Move to job

🟠 Can view jobs at their assigned locations

  • Jobs table

  • Search bar

  • Move to job

Update job stages

✅ Can update job stages (add, delete, change order)

✅ Can update job stages (add, delete, change order)

🟠 Can update job stages at their assigned location(s) (add, delete, change order)

❌ Cannot update job stages at any job

Update job campaigns

✅ Can update job campaigns for all jobs (add, delete, change order)

✅ Can update job campaigns for all jobs (add, delete, change order)

🟠 Can update job campaigns for jobs at their assigned location(s) (add, delete, change order)

❌ Cannot update job campaigns at any job

Update interview settings

✅ Can update interview settings for all jobs

✅ Can update interview settings for all jobs

🟠 Can update interview settings for all jobs at their assigned location(s)

🟠 Can update interview settings for all jobs at their assigned location(s)

Can be selected as interviewer

✅ Can be selected for all jobs

✅ Can be selected for all jobs

🟠 Can be selected for all jobs at their assigned location(s)

🟠 Can be selected for all jobs at their assigned location(s)

Archive job

✅ Can archive any job

✅ Can archive any job

🟠 Can archive any job at their assigned location(s)

❌ Cannot archive jobs

Create & edit Workflows

✅ Can create and edit Workflows for any stage

✅ Can create and edit Workflows for any stage

🟠 Can create and edit Workflows for any stage under any job at their assigned location(s)

❌ Cannot create or edit workflows

Managing Candidates

Update candidates

✅ Can update candidate on any job

  • Name

  • Phone number

✅ Can update candidate on any job

  • Name

  • Phone number

🟠 Can update candidate on any job at their assigned location(s)

  • Name

  • Phone number

🟠 Can update candidate on any job at their assigned location(s)

  • Name

  • Phone number

View candidates

✅ Can view candidate on any job

  • Search

  • Candidate profile

✅ Can view candidate on any job

  • Search

  • Candidate profile

🟠 Can view candidate on any job at their assigned location(s)

  • Search

  • Candidate profile

🟠 Can view candidate on any job at their assigned location(s)

  • Search

  • Candidate profile

Archive candidates

✅ Can archive candidate on any job

✅ Can view candidate on any job

❌ Cannot archive candidates

❌ Cannot archive candidates

Managing Applications

Create applications

✅ Can create application on any job

✅ Can create application on any job

🟠 Can create application on any job at their assigned location(s)

🟠 Can create application on any job at their assigned location(s)

View applications

✅ Can view all applications

✅ Can view all applications

🟠 Can view all applications belonging to candidates who also applied to a job under their assigned location(s)

🟠 Can view all applications belonging to candidates who also applied to a job under their assigned location(s)

Move applications

✅ Can move any application

✅ Can move any application

🟠 Can move any application under their assigned location(s) to any job under their assigned location(s)

🟠 Can move any application under their assigned location(s) to any job under their assigned location(s)

Archive applications

✅ Can archive any application

✅ Can archive any application for jobs within their locations

🟠 Can archive any application belonging to jobs assigned to them

🟠 Can archive any application under their assigned location(s)

AI Assistant

View Assistant analytics

✅ Full access

✅ Full access

✅ Full access

✅ Full Access

Create Assistant content

✅ Can create, edit, and publish Assistant content

❌ No access

❌ No access

❌ No access

Settings

View Account Settings

✅ Full access

❌ Can only see Portal Users tab, Locations tab

🟠 Can only see Portal Users tab, Locations tab for their assigned location(s)

-❌No access

View Portal Users

✅ Full access

✅ Yes

🟠 Yes, only for their assigned location(s)

❌ No access

Add Portal Users

✅ Full access

❌ No access

❌ No access

❌ No access

Edit Portal Users

✅ Full access

❌ No access

❌ No access

❌ No access

Remove Portal Users

✅ Full access

❌ No access

❌ No access

❌ No access

View Locations

✅ Full access

❌ No access

❌ No access

❌ No access

Create Locations

✅ Full access

❌ No access

❌ No access

❌ No access

Edit Locations

✅ Full access

❌ No access

❌ No access

❌ No access

Delete Locations

✅ Full access

❌ No access

❌ No access

❌ No access

Permissions Matrix for Mercu Ops

Account Admin

Location Admin

Location Manager

Location

View Location

✅ → All Locations

✅ → Only display Locations for which the user has Admin permissions

✅ → Only display Locations for which the user has Manager permissions

Create Location

✅

❌

❌

Update Location

✅ → All Locations

✅ → Only for Locations for which the user has Admin permissions

❌

Archive Location

✅ → All Locations

❌

❌

Team Member

View Team Member

✅ → All Team Members

✅ → Only display Team Members under the Locations for which the user has Admin permissions

✅ → Only display Team Members under the Locations for which the user has Manager permissions

Create Team Member

✅ → Any Locations

✅ → Only under Locations for which the user has Admin permissions

❌

Update Team Member

✅ → All Team Members

✅ → Only for Team Members under the Locations for which the user has Admin permissions

❌

Archive Team Member

✅ → All Team Members

✅ → Only for Team Members under the Locations for which the user has Admin permissions

❌

Permissions

View Admins

✅ → Account, Locations

✅ → View only access to the 'Product Roles' tab

❌

Create Admins

✅ → Account, Locations

❌

❌

Remove Admins

✅ → Account, Locations

❌

❌

View Managers

✅ → All Locations

✅ → View only access to the 'Product Roles' tab

❌

Create Managers

✅ → All Locations

❌

❌

Remove Managers

✅ → All Locations

❌

❌

Campaign

View Campaigns

✅ → All Campaigns

✅ → Only for Campaigns under the Locations for which the user has Admin permissions

✅ Only for Managers under the Locations for which the user has Admin permissions

Create Campaign

✅ → All Locations

✅ → Location-specific

❌

Update Campaign

✅ → All Locations

✅ → Location-specific

❌

Archive Campaign

✅ → All Locations

✅ → Location-specific

❌

Enrolment

View Enrolment

✅ → All Campaigns

✅ → Only for Enrolments under the Locations for which the user has Admin permissions

✅ → Only for Enrolments under the Locations for which the user has Manager permissions

Create Enrolment

✅ → All Campaigns

✅ → Only for Enrolments under the Locations for which the user has Admin permissions

✅ → Only for Team Members under the Locations for which the user has Manager permissions

Expire Enrolment

✅ → All Campaigns

✅ → Only for Enrolments under the Locations for which the user has Admin permissions

❌

Analytics

View Analytics

✅ → All Enrolments

✅ → Only for Enrolments under the Locations for which the user has Admin permissions

✅ → Only for Enrolments under the Locations for which the user has Admin permissions

Export Analytics (Account)

✅ → All Enrolments

✅ → Only for Enrolments under the Locations for which the user has Admin permissions

❌

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