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Custom Welcome Messages
Custom Welcome Messages

Tailor entry and exit point messaging for your campaigns.

Jascha avatar
Written by Jascha
Updated yesterday

Overview

Each job stage campaign starts with a welcome message (exception: Rejection stage, which uses a single-message blast).

The concept of a welcome message exists due to WhatsApp and how WhatsApp regulates business-to-consumer conversations. You can read more about this here.

In short, WhatsApp requires all business-to-consumer conversations to start with an approved message template. This is what the welcome message is for.

Customise welcome message

To customise a job stage campaign's default welcome message, please follow these steps:

  1. Open the job

  2. Click on 'Edit job'

  3. Go to the 'Stages' tab

  4. Select the job stage

  5. Click on 'Edit' in the campaign field

  6. Click on 'Unlock'Editing'

  7. Edit the welcome message

NOTE: Make sure to check that the Delivery Language matches the language you use in the custom Welcome Message template. Otherwise, the template may get rejected.

Approval or rejection

After customizing a welcome message, we submit it to WhatsApp for approval. Once approved, you can enroll candidates.

Approval typically takes between 5 minutes and 2 hours. We'll notify you via email as soon as the template is ready.

If your custom message template is rejected, you can easily edit and resubmit it for approval.

Best practices

Here are a few best practices for custom welcome messages:

  • Keep it short and simple

  • You can use emojis, but don't overdo it

  • Ensure you don't use any whitespace at the end of the template

  • Do not start your customised welcome message with an emoji

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