With the exception of Review Stages, every job stage is linked to what we call a Campaign.
A campaign is a set of pre-defined questions and messages designed to either collect information from a candidate or share information with them.
The campaign linked to a specific stage is sent to the candidate via WhatsApp or SMS when they are either created in that stage or moved into it.
When creating an application in a stage or moving an application into a stage, the linked campaign gets delivered to the candidate via WhatsApp or SMS.
Configure job stage campaigns
When adding any job stage to your job with the exception of a Review Stage (no job stage campaign attached), you need to configure the respective job stage's campaign.
Failing to configure Job Stage Campaigns results in candidates receiving empty messages on WhatsApp or SMS.
After adding a new Job Stage to your job, click on 'Edit Campaign' in the campaign section. This will bring you into the campaign editor.
Depending on the Job Stage type, different campaign modules are available in the campaign editor. By default, every campaign has a 'Welcome Message' and a 'Conclusion Message'.
Stage types
Form, Assessment, Offer, and Reject stages allow you to add the following campaign modules:
Content: Best used for sharing text, images, videos, documents.
Questions: Best used for collecting candidate details or information.
Video Interview: Best used for setting up an asynchronous video interview.
Collect: Best used for collecting documents or files from candidates.
Schedule stages
Schedule stages only allow you to add multiple Content modules and one Schedule module.
Review stages
Review stages do not have a linked campaign. This is because they are intended to be "holding" stages into which you can move applications without triggering a notification to the respective candidate.
Edit job stage campaigns
Navigate to the relevant job > 'Edit Job' > 'Stages' tab > click on the 'Stage' you want to configure > click on 'Edit Campaign'. This will bring you into the campaign editor.
Campaign enrolments
When an application is created or moved into a job stage linked to a campaign, an enrolment is automatically generated for that campaign. This enrolment represents the record of sending the campaign to the candidate.
For a detailed overview of campaign enrolment statuses, please read this article.