Overview
This article explains the steps to follow when a boat arrives. It shows how to review the customer profile, confirm documents, check boat details, and ensure everything is in order before assigning the berth.
Quick Check-in Checklist
Use these five steps when a boat arrives. They help ensure all information is complete before assigning the berth.
Select your guest from Arrivals & Departures
On your Dashboard, click the guest you need to validate.Check the progress bar (Customer Onboarding Progress)
Green dots mean the step is complete. Grey dots mean it still needs attention.Review documents on the boater’s profile
Make sure all required documents are present and up to date.Confirm current berth allocation
Check that the boat’s length, beam, draft, and registration match the vessel at the dock.Request payment
Finalize any outstanding charges before check-in is completed.
Need step-by-step help?
🙌 Need more help? Get in touch with our Support Team by using the Messenger Icon on the bottom right.