This article will provide additional information about how to proceed when getting an error message about an In-Progress Dropoff when trying to add a Dropoff normally.
When attempting to add a Dropoff to an existing load, you may be notified that your Dropoff could not be added due to an existing Dropoff in Progress.
This indicates that a Driver started the Dropoff process on the Milk Moovement Driver App, but has not yet completed their Dropoff.
You can allow the driver to finish their Dropoff from the Driver App, you can complete the In-Progress Dropoff from the web portal, or you can delete the In-Progress Dropoff from the Inspect Route Session / Receiving page.
✅ Completing an In-Progress Dropoff
When a load reaches the Departure status, you can transition it into a Dropoff directly from the Route Sessions page or the Receiving page. Here's how:
Locate the load you wish to complete the Dropoff for. Use the Inspect Route Session option from the Route Session page OR from the Receiving page click on the three-dotted vertical button situated on the far left of each row.
Select "Complete Dropoff" from the options that appear. This action will prompt a form to appear, as shown below.
Enter the Tare Weight (Scaled Plant) or Metered Amount (Metered Plant), and attach the relevant slips.
Once all necessary information is entered, click on "Done" located at the bottom right of the form.
A confirmation message similar to the one below will appear to indicate that the Dropoff has been successfully created!
❌ Deleting an In-Progress Dropoff
Navigate to the Pickups or Route Sessions page, and locate the affected LT / Manifest you’d like to update.
Select the Inspect Route Session option on the load.
Scroll midway down the screen - between the Pickup(s) and Dropoff(s) - you should see a section for ‘In-Progress Dropoff’.
To the left of the date stamp, click the kebab (3-dot vertical line) icon, then select ‘DELETE’.
This will delete the In-Progress Dropoff associated with the load
You can now proceed to enter your Dropoff information - need help? Check out our Help Center article on How to Add a Dropoff to a Route Session!
Still have questions? Hit the chat button in the bottom right corner of your screen to send a message to Milk Moovement’s 24-hour support line!