Your Privacy Matters to Us

At MindDemand, we understand that mental health care is deeply personal. Protecting your privacy isn't just a legal requirement — it's central to the trust you place in us. This article explains how we safeguard your information in plain language.

How We Protect Your Health Information

MindDemand follows the guidelines set by HIPAA (the Health Insurance Portability and Accountability Act) and the Texas Medical Records Privacy Act (TMRPA) to protect your health information. This includes:

Administrative safeguards: Staff training, access controls, and internal policies that limit who can see your information and when.
Technical safeguards: Secure systems, encrypted data storage, and protected electronic communications between you and your care team.
Physical safeguards: Secure facilities and controlled access to areas where patient information is stored.

What Information We Collect

When you use our services, we may collect:

Your name, contact details, and account information
Medical history, diagnoses, treatments, prescriptions, and lab results
Payment and insurance information
Technical data when you use our website (like browser type and general usage patterns)

We only collect what's needed to provide you with quality care and manage your account.

How We Use Your Information

Your information is used to:

Provide and coordinate your care with your provider
Process payments and insurance claims
Send appointment reminders and important communications
Comply with legal and regulatory requirements

We do not sell your personal information. Ever.

Who We Share Information With

We only share your information when necessary and appropriate:

Your healthcare providers, pharmacies, and labs involved in your care
Insurance companies for billing and claims processing
Legal or regulatory authorities when required by law

We do not share your information for marketing purposes or with unrelated third parties.

Your Rights

You have the right to:

Access your health records
Request corrections to your information
Request restrictions on how your information is used or shared
Request deletion of your personal information (with certain exceptions required by law)
Receive notification if there is ever a data breach involving your information

A Note About Electronic Communications

Standard email and text messages are not encrypted. While we use secure systems for clinical communications, please be aware that emails and SMS messages may be read by others if misdirected. For sensitive clinical matters, we recommend contacting your provider directly through the patient portal or by phone.