Training your users on your product? Your help center articles are already packed with valuable knowledge.
Now, instead of copy-pasting or recreating that content, you can embed your Intercom articles directly into your course pages.
The best part? The embedded content stays live. When your help center article or product evolves, so does your course. No manual updates needed.
How to Add an Intercom Embed Block
If this is your first time or you haven't integrate MCG with Intercom, you'll need to connect your Intercom account.
Click Connect to Intercom, log in to Intercom in the opened tab, and come back to the editor. It's a one-time setup.
Once connected, you'll see a searchable list of all your Intercom articles. Simply search for the article you'd like to embed and select it.
ℹ️ The embedded article content includes the article title, description, and body, so your learners get the full context right inside the course.
Generate Quiz Questions with AI from your Article
Here's where it gets exciting. Wile embedding an article, you can check the Add quiz questions option and choose how many questions you'd like (up to 15).
Our AI reads the article content and automatically generates relevant quiz questions that appear right after the embedded page.
💡 This is a huge time-saver for product training. Embed the article, let AI generate the quiz, and your learners are tested on the material, all set up in seconds.
Sit back while AI works its magic. The modal will close automatically when your quiz is ready.
Why Use Intercom Embed Block?
Always up-to-date: Your course content stays in sync with your help center. Update the article once, and it's reflected everywhere.
No content duplication: Stop copying and reformatting help center articles. Embed them directly and keep a single source of truth.
Instant quizzes: Turn any help center article into a learning experience with AI-generated quiz questions in seconds.
Perfect for product training: Onboard new users, train your team, or educate your customers using the documentation you've already written.
Setting up an Intercom embed takes just a few clicks. Connect once, pick your article, optionally add quiz questions, and you're good to go.
It's the fastest way to turn your existing knowledge base into engaging, testable learning content. 🚀
❓ If you have any questions about Intercom Article Embed reach out to us using the blue chat bubble in the bottom-right corner of your screen.