Adding a rework cost to an order - Packing stage
To add a rework item to an order by scanning the rework item barcode, please follow the steps below:
Within the Scan Actions page, click into the Rework Barcode field.
Scan or type the Rework Item barcode.
(Optional) Update the Quantity field.
Click Update.
Removing/ deleting a rework cost from an order
To remove a rework item that's been added to an order at the packing stage, please follow the steps below:
Within the Scan Actions page, scroll down to the Extra Info section.
Ensure you are on the Rework Items tab.
Click Delete against the rework item you want to remove.
Adding a rework cost to an order - Post dispatch
It is possible to add a rework cost to an order that is ready to be invoiced but has not yet been confirmed on an invoice. This will manually add the cost to the order. To manually add a rework cost to an order, please follow the steps below:
Click 3PL Accounting then Overview.
Next, click Add Rework Cost to Order.
Tick the order(s) you want to update.
Enter a Cost.
Fee override functionality: When a default packaging fee exists, the Rework Item value takes precedence and replaces it. The default packaging fee is only used when the rework cost is 0.
Add a Comment if needed.
Click Update.
Removing/ deleting a rework cost from an order
To remove a rework cost that's been added to an order post-dispatch, please follow the steps below:
Click 3PL Accounting then Overview.
Select the Client within the View Unconfirmed Invoice Items section.
Within the Unconfirmed Invoice Results screen, scroll down to the Invoiced Orders section.
Click Edit against the required order.
Update the Rework Cost value to reflect the cost without the rework item.
(Optional) Update the Comments field.
Click Save.