✨ Overview
If your brand logo is not loading properly or you’re experiencing issues when uploading or pasting an image URL in Minvo, it’s usually related to file format, URL structure, or browser caching 🧠. This guide will help you troubleshoot and fix the issue quickly so your logo displays correctly across your videos.
✅ When Everything Works Correctly
📌 When to Expect This
Use this as a reference when your logo uploads successfully.
🪜 What Happens
The image goes through a quick verification process ⏳
After a few seconds, the logo appears correctly in the Brand Image section
A valid upload or image URL is accepted without errors
✔️ Result
Your brand logo displays properly
The image is ready for use in exports and videos 🎬
No issues with rendering or validation
❌ Common Logo Issues in Minvo
📌 When to Use
Use this section if your logo is:
Not showing at all
Appearing broken or missing
Preventing video export 🚫
🪜 Common Problems
Broken Image Link 🔗
The URL does not display the image properly.Upload Fails or Blank Image 📤
The file does not appear after uploading.
🔧 Troubleshooting Steps
📌 When to Use
Use these steps to fix most logo upload and URL issues.
🔍 Step 1: Check Image URL Format
Ensure the URL ends in a valid image format:
.png.jpg.jpeg.gif
✔️ Good Example:
https://example.com/logo.png
❌ Bad Example:
https://example.com/page?id=123
💡 Tip: Paste the URL in a new browser tab—if it doesn’t load as an image, Minvo won’t accept it.
📤 Step 2: Use the Upload Option Instead
Click Upload and select a file from your device
Supported formats:
PNG
JPG / JPEG
GIF
Why: Direct uploads are more reliable than external URLs.
📏 Step 3: Check File Size & Format
Ensure file size is under 5MB 📦
Use PNG (transparent recommended) for best results 🎯
Why: Large or unsupported files may fail to process.
🔄 Step 4: Refresh or Clear Cache
Perform a hard refresh:
Windows:
Ctrl + Shift + RMac:
Cmd + Shift + R
Try removing and re-adding the image
Why: Clears temporary browser issues affecting uploads.
🛠️ Still Not Working?
📌 When to Use
Use this if the issue continues after basic troubleshooting.
🪜 Additional Checks
Disable firewall or extensions blocking image/CDN links 🛡️
Try another browser (Chrome recommended) 🌐
Rename the file (remove special characters) ✍️
Re-upload the image after changes
📩 Need More Help?
If the issue persists, contact Minvo Support and include:
The image URL or file you tried to upload 🔗
A screenshot of the issue 📸
Your browser version 🌐
Our support team will help you resolve it quickly and ensure your brand logo displays correctly 🚀