✨ Overview
If your captions freeze after adding more sentences to a moment in your video, this is often caused by cached browser data interfering with the editor’s refresh process. A simple hard page refresh usually resolves the issue and restores normal functionality 🔄
🔄 Perform a Hard Refresh
📌 When to Use
Use this method when:
Captions stop updating after edits ✍️
The editor becomes unresponsive or frozen 🧊
Changes are not reflecting properly in real time
>>>Steps
Step 1: Identify Your Browser
Check which browser you are using (Chrome, Firefox, or Safari).
Why: Each browser has a different refresh shortcut.Step 2: Perform a Hard Refresh
Use the correct keyboard shortcut below to force reload the page and clear cached data.
Why: This refreshes the editor and removes temporary glitches causing the freeze.🌐 Google Chrome (Mac):
Cmd + Shift + R🌐 Google Chrome (Windows):
Ctrl + Shift + R🦊 Firefox (Mac):
Cmd + Shift + R🦊 Firefox (Windows):
Ctrl + Shift + R🍎 Safari (Mac):
Option + Cmd + E(to empty cache)
Step 3: Reopen Your Project
Reload your Minvo project after the refresh.
Why: Ensures the editor loads a clean, updated version.
📚 Helpful Resources
🔗 What is a Hard Refresh? (How to Do a Hard Refresh in Any Browser)
🔗 Clear Cache and Cookies in Different Browsers
💡 Pro Tips
Regularly clear your browser cache if you edit videos frequently 🧹
Use Chrome for the most stable editing experience in Minvo 🌐
Save your work often to avoid losing changes 💾
If issues persist, try opening Minvo in an incognito/private window 🔐
🆘 Need Help?
If the issue continues after performing a hard refresh, contact Minvo Support for further assistance. We’re here to help you keep your editing experience smooth and uninterrupted 🚀