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#Acapella I Hear Audio But My Videos Are Frozen (pictures) When Previewing My Video
#Acapella I Hear Audio But My Videos Are Frozen (pictures) When Previewing My Video

Learn how to restart your device to fix frozen videos

Team Mixcord avatar
Written by Team Mixcord
Updated over 3 years ago

If you can hear your audio playing but your videos seem as if they are frozen your device may be in an unstable state for recording. First close the app by swiping up on it from the control center, if you need instructions how, follow this link Force Close An App. Then turn your device off and then turn it on. Reopen the app and re-share your video. 

If the issues still is occurring please email us at Team@Mixcord.co with your device type, iOS version and is possible a link to the video that is frozen

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