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Acapella Frequently Asked Questions
Acapella Frequently Asked Questions
46 articles in this collection
Written by
Team Mixcord
#Acapella How to Block and Report a User
Written by
Team Mixcord
Updated over a week ago
#Acapella Navigating the Platform
What do all the buttons mean
Written by
Team Mixcord
Updated over a week ago
#Acapella How do I Trim a Video
Can I trim a video after I've finished recording my project?
Written by
Team Mixcord
Updated over a week ago
#Acapella Sound Mixing
Basic guide to the audio mixing feature
Written by
Team Mixcord
Updated over a week ago
#Acapella Cancelling My Subscription
What happens to my recorded videos when I cancel my subscription
Written by
Team Mixcord
Updated over a week ago
#Acapella Getting Started
I am new to Acapella, how do I get started.
Written by
Team Mixcord
Updated over a week ago
#Acapella I Signed Up for Premium but do not Have Access to Pro Features.
I recently upgraded to a new device or downloaded Acapella on another device but cannot access my subscription.
Written by
Team Mixcord
Updated over a week ago
I Logged into My #Acapella Account But I Do Not Have Access to Pro Features
I purchased subscription but when I log into my Acapella account, the pro features are locked.
Written by
Team Mixcord
Updated over a week ago
#Acapella Grey Email Arrow (unable to send)
I can write subject and message but cannot send. I do not see blue send arrow, but see grey arrow.
Written by
Team Mixcord
Updated over a week ago
#Acapella I Signed Up for Premium but it is Still Locked
How do I confirm I have a subscription upgrade?
Written by
Team Mixcord
Updated over a week ago
#Acapella I Only See 4 Grid Frames
How can I access other layouts
Written by
Team Mixcord
Updated over a week ago
#Acapella How Do I Make Final Audio Edits
I completed my project or collaboration and I want to adjust the audio.
Written by
Team Mixcord
Updated over a week ago
#Acapella Saved Projects from Profile
How do I save my project to camera roll after saving it to my profile.
Written by
Team Mixcord
Updated over a week ago
#Acapella My Audio is Panned to One Side
I have an interface connected and the audio is panned to one side.
Written by
Team Mixcord
Updated over a week ago
#Acapella Starting a New Project.
Once I finish a collab, can I start a new project?
Written by
Team Mixcord
Updated over a week ago
#Acapella #PicPlayPost Charged same day for trial
I just signed up for the free trial but was immediately charged.
Written by
Team Mixcord
Updated over a week ago
#Acapella Adding a Backing Track (or Click Track)
I'm listening to a song during recording but it's not in the video.
Written by
Team Mixcord
Updated over a week ago
#Acapella Forgot My Password
I Did Not Receive a Password Reset Email
Written by
Team Mixcord
Updated over a week ago
#Acapella How Can I Work on More Than One Project at a Time.
Learn how you can save your project so you can work on another project.
Written by
Team Mixcord
Updated over a week ago
#Acapella Audio Latency
Record synced videos
Written by
Team Mixcord
Updated over a week ago
#Acapella #PicPlayPost Cannot Connect To iTunes
I cannot connect to iTunes to make a purchase or restore purchase
Written by
Team Mixcord
Updated over a week ago
#Acapella Subscription Upgrade from Monthly Plan to Yearly Plan
Written by
Team Mixcord
Updated over a week ago
#Acapella Remove Watermark for Collaborations
Why does my collaboration have a watermark after someone I share it with sends it back
Written by
Team Mixcord
Updated over a week ago
#Acapella Sound on Video is Loud
Sound on my video is loud and I cannot hear the sound from other video I just recorded
Written by
Team Mixcord
Updated over a week ago
#Acapella How do I Redo a Grid I Recorded or Add More Grids After I Finish My Recording?
Learn how to re-record a grid
Written by
Team Mixcord
Updated over a week ago
#Acapella How do I Collaborate With Others from a Post?
Learn how to collaborate and set your collaboration preferences for your posts
Written by
Team Mixcord
Updated over a week ago
#Acapella Collaboration Frequently Asked Questions
A quick overview of the most commonly asked questions for collaboration
Written by
Team Mixcord
Updated over a week ago
#Acapella I Hear Audio But My Videos Are Frozen (pictures) When Previewing My Video
Learn how to restart your device to fix frozen videos
Written by
Team Mixcord
Updated over a week ago
#Acapella How Do I Listen to Music While Recording?
Learn how to add a song to listen to during recording
Written by
Team Mixcord
Updated over a week ago
#Acapella How Do I Collaborate with Others? (Link Sharing)
Learn how to collaborate by sharing a link
Written by
Team Mixcord
Updated over a week ago
#Acapella How Do I Share a Link of My Post
Learn how to get a website link to a post you have uploaded
Written by
Team Mixcord
Updated over a week ago
#Acapella How do I Save a Project to Edit for Later?
Save a project to your profile to edit later
Written by
Team Mixcord
Updated over a week ago
#Acapella #iOS What are the different in-app upgrades
Written by
Team Mixcord
Updated over a week ago
#Acapella #iOS How To Restore Purchase
Written by
Team Mixcord
Updated over a week ago
#Acapella #iOS Change Password or Forgot Password
How do I change my password or I forgot my password for Acapella
Written by
Team Mixcord
Updated over a week ago
#PicPlayPost #Acapella #iOS #Android Feature Post on Instagram
Can I add multiple watermarks on my project?
Written by
Team Mixcord
Updated over a week ago
#Acapella How Can I Create a Video with More than 9 Grids
I see other Acapella Posts with more than 9 grids. How did they do that?
Written by
Team Mixcord
Updated over a week ago
#Acapella #Android How do I Find the App on My Device
Why can't I find Acapella on my Android device?
Written by
Team Mixcord
Updated over a week ago
#Acapella #iOS Uploading a Previously Recorded Video
Use a previous recorded video as a guide video for a new recording
Written by
Team Mixcord
Updated over a week ago
#Acapella I Sent a Request for Collaboration, I Did not Receive a Notification
Still waiting on your request for collaboration to be approved
Written by
Team Mixcord
Updated over a week ago
#Acapella I Don't Hear My Headphones
Learn how to select the audio out to bluetooth headphones or accessories
Written by
Team Mixcord
Updated over a week ago
#Acapella How do I adjust the Volume of my Recording
Adjust volume settings for each grid recording
Written by
Team Mixcord
Updated over a week ago
#Acapella #iOS How to Delete My Profile
How do I delete my Acapella Profile I created?
Written by
Team Mixcord
Updated over a week ago
#Acapella I Hear the Metronome in my Video
The sound from the metronome is bleeding into my recording
Written by
Team Mixcord
Updated over a week ago
#Acapella Can I Load More Than One Previously Recorded Video?
Why can't I upload more than 1 video.
Written by
Team Mixcord
Updated over a week ago
#Acapella #iOS Adding Additional Frames
Can I add additional frame after I start a project?
Written by
Team Mixcord
Updated over a week ago