Acapella Frequently Asked Questions

#Acapella Navigating the Platform

What do all the buttons mean

Written by Team Mixcord
Updated over a week ago

#Acapella How do I Trim a Video

Can I trim a video after I've finished recording my project?

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#Acapella Cancelling My Subscription

What happens to my recorded videos when I cancel my subscription

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#Acapella Getting Started

I am new to Acapella, how do I get started.

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#Acapella I Signed Up for Premium but do not Have Access to Pro Features.

I recently upgraded to a new device or downloaded Acapella on another device but cannot access my subscription.

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Updated over a week ago

I Logged into My #Acapella Account But I Do Not Have Access to Pro Features

I purchased subscription but when I log into my Acapella account, the pro features are locked.

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#Acapella Grey Email Arrow (unable to send)

I can write subject and message but cannot send. I do not see blue send arrow, but see grey arrow.

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#Acapella I Signed Up for Premium but it is Still Locked

How do I confirm I have a subscription upgrade?

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#Acapella I Only See 4 Grid Frames

How can I access other layouts

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#Acapella How Do I Make Final Audio Edits

I completed my project or collaboration and I want to adjust the audio.

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#Acapella Saved Projects to Profile

How do I save my project to camera roll after saving it to my profile.

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#Acapella My Audio is Panned to One Side

I have an interface connected and the audio is panned to one side.

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#Acapella Starting a New Project.

Once I finish a collab, can I start a new project?

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#Acapella #PicPlayPost Charged same day for trial

I just signed up for the free trial but was immediately charged.

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#Acapella Adding a Backing Track (or Click Track)

I'm listening to a song during recording but it's not in the video.

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#Acapella Forgot My Password

I Did Not Receive a Password Reset Email

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#Acapella How Can I Work on More Than One Project at a Time.

Learn how you can save your project so you can work on another project.

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#Acapella Audio Latency

Record synced videos

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#Acapella #PicPlayPost Cannot Connect To iTunes

I cannot connect to iTunes to make a purchase or restore purchase

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#Acapella Subscription Upgrade from Monthly Plan to Yearly Plan

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#Acapella Remove Watermark for Collaborations

Why does my collaboration have a watermark after someone I share it with sends it back

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#Acapella Sound on Video is Loud

Sound on my video is loud and I cannot hear the sound from other video I just recorded

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#Acapella How do I Redo a Grid I Recorded or Add More Grids After I Finish My Recording?

Learn how to re-record a grid

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Apple Family Sharing: Can I Share my Subscription or In-App purchases

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#Acapella How do I Collaborate With Others from a Post?

Learn how to collaborate and set your collaboration preferences for your posts

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#Acapella Collaboration Frequently Asked Questions

A quick overview of the most commonly asked questions for collaboration

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#Acapella I Hear Audio But My Videos Are Frozen (pictures) When Previewing My Video

Learn how to restart your device to fix frozen videos

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#Acapella How Do I Listen to Music While Recording?

Learn how to add a song to listen to during recording

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#Acapella How Do I Collaborate with Others? (Link Sharing)

Learn how to collaborate by sharing a link

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#Acapella How Do I Share a Link of My Post

Learn how to get a website link to a post you have uploaded

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#Acapella How do I Save a Project to Edit for Later?

Save a project to your profile to edit later

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#Acapella #iOS What are the different in-app upgrades

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#Acapella #iOS How To Restore Purchase

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#Acapella #iOS Change Password or Forgot Password

How do I change my password or I forgot my password for Acapella

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#PicPlayPost #Acapella #iOS #Android Feature Post on Instagram

Can I add multiple watermarks on my project?

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Updated over a week ago

#Acapella How Can I Create a Video with More than 9 Grids

I see other Acapella Posts with more than 9 grids. How did they do that?

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Updated over a week ago

#Acapella #Android How do I Find the App on My Device

Why can't I find Acapella on my Android device?

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#Acapella #iOS Uploading a Previously Recorded Video

Use a previous recorded video as a guide video for a new recording

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#Acapella I Sent a Request for Collaboration, I Did not Receive a Notification

Still waiting on your request for collaboration to be approved

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#Acapella I Don't Hear My Headphones

Learn how to select the audio out to bluetooth headphones or accessories

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#Acapella How do I adjust the Volume of my Recording

Adjust volume settings for each grid recording

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#Acapella #iOS How to Delete My Profile

How do I delete my Acapella Profile I created?

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Updated over a week ago

#Acapella I Hear the Metronome in my Video

The sound from the metronome is bleeding into my recording

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Updated over a week ago

#Acapella Can I Load More Than One Previously Recorded Video?

Why can't I upload more than 1 video.

Written by Team Mixcord
Updated over a week ago

#Acapella #iOS Adding Additional Frames

Can I add additional frame after I start a project?

Written by Team Mixcord
Updated over a week ago