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I Logged into My #Acapella Account But I Do Not Have Access to Pro Features
I Logged into My #Acapella Account But I Do Not Have Access to Pro Features

I purchased subscription but when I log into my Acapella account, the pro features are locked.

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Written by Team Mixcord
Updated over a week ago

Purchases made on any app is associated to your unique Apple ID. This means logging in out of your Acapella account will make no impact on your access to pro features.

If you purchase subscription but do not have access to Pro features after logging into your Acapella account, please note the following:

1. After purchasing subscription on one device, you download Acapella on another but do not have access to Pro features. In this case, please confirm you used the same Apple ID on both devices. If you used a different Apple ID on the second device, you will not be able to access your purchase.

2. If the Apple ID's are the same, please restore your purchase on the second device.

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