Go to the Accounts page and pull down the screen to force a manual sync for all accounts.
Go to the Transactions page and pull down the screen to force a manual sync for all transactions.
On the Accounts page, click on the 3 dots next to each institution that is not syncing.
At the bottom of the pop-up window, check to see if the institution connection needs to be repaired. You will see a button that says 'Repair connection'. Click this button to refresh your login credentials and reconnect your account.
Check your app for in-app updates.
Click the sandwich bar in the upper left-hand corner inside the mobile app.
Click Settings>Account.
Click the button at the bottom that says 'Check for updates'.
Update the app to the latest version.
Check the App Store for new App updates.
Restart the app by force closing the app and re-opening it twice to fully update your app. Do not just minimize the app. Fully close the app or swipe it away to make sure it completely restarts.
If your balance or transactions still have not updated, the next step is to try to force an aggregator change.
Go to your Accounts page
Click the '+' in the upper right-hand corner.
Click 'Connect Bank'.
Reconnect the account that is not updating.
*Do not deactivate the account first.
Reconnect the account again to try to force a different aggregator connection.
The aggregator should then migrate your connections together and update your transactions.
If none of these steps have solved your account syncing issue, please reach out to the support team either through the app or through email at support@wizefi.com for further assistance!