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Fixing the "The Installation Failed" Error When Installing Conveyor QR on macOS

If you receive the following error while installing Conveyor QR on your Mac, this issue can usually be resolved in just a few steps.

Written by Team Mobius

Why This Happens

This error is typically caused by a macOS security setting that prevents the installer from being opened from the Downloads folder.

How to Resolve the Issue

  1. Open your Downloads folder.

  2. Locate the file named Mobius Conveyor QR Setup.pkg.

  3. Move the file to another location on your Mac, such as Desktop or Documents.

    • You can drag and drop the file or copy and paste it.

  4. Open the installer from its new location.

  5. Complete the installation as normal.

In most cases, moving the installer file out of the Downloads folder resolves the issue.

Still Need Help?

If you continue to receive this error after following the steps above, please contact our support team from within the Conveyor app, and we'll be happy to assist.

You can also email us at info@mobius.md.

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