If someone had typed in the wrong amount when adding money (top up) onto a pre paid account, you will need to manually adjust the balance.
If the system is configured so that the balance is held in Touch Office Web+, then the balance can be adjusted in the Touch Office Web+ Customer menu. However, if the balance is held within the POS terminal then you will need to use Refund mode to reverse the transaction.
Work out the total amount that needs to be deducted from the account.
Some systems are configured for an account uplift when topping up. In this scenario you will need to include this figure when making the adjustment.
Sign on to the POS terminal.
Select Refund Mode.
Using the numeric pad on the payment screen, enter the amount that needs to be deducted and press the Top Up Account button.
Now select the same in drawer totaliser that was used originally.
The account balance and the in drawer total will now be adjusted.
Remember to go back and select Sale Mode.
Important:
When entering a monetary value via the numeric pad, you cannot enter a decimal point so you have to enter the punfs and pence. For example £12 would be entered as 1200, £1,000 would be entered as 100000.