We're sorry to hear that you are experiencing a missing transaction. We understand how frustrating this can be and we are here to help.
Is your Transaction Inside the Standard Processing Timeframe:
Please note that standard processing times for SEPA transfers are 1-3 business days. If your transaction falls within this timeline please wait before contacting support.
Contact Our Customer Support
If it has been more then 3 business days then please contact our support team.
In order for us to assist you, we kindly ask that you send a message with the following information:
Date of Payment
Payment Amount
Type of Payment (Swift/SEPA)
Country of Payment
Proof of Transfer Documentation
Tracing Your Payment
Once we have received this information, our payments team will trace your missing transaction and provide you with an update within a couple of days.
Please note this applies to Incoming transfers ONLY