Not all transactions are immediately completed; some enter a pending state. Here's what it entails:
Why do Transactions Enter a Pending State
Pending transactions serve as a critical security layer, enhancing protection, preventing fraud, and ensuring customer safety
Who Can Release A Pending Transaction
Only the merchant can release a pending transaction. You will need to contact them
directly and ask them to release your money.
How long do transactions stay Pending
If the merchant does not release your money, our system will automatically decline the payment after 9 business days.
How do I know if a Transaction is Pending
Pending transactions will be highlighted in the transaction with the word Pending in red.
Need Any Help?
If you have any trouble in completing any of the above steps or have any queries, please contact our Support Team who are ready to help - via the chat function within our Money Jar App or by email or phone.